Refund Policy

REFUND & EXCHANGE POLICIES  

REFUNDS  

NORTH AMERICA

Canada & US
Should you not be satisfied with your purchase, unworn items can be returned for a refund or exchange within 14 days after your order is delivered. 

SELECT EUROPEAN MARKETS & UNITED KINGDOM
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered.

OCEANIA

Australia 
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered.*

New Zealand  
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered.*

SOUTH & CENTRAL AMERICA 

Chile
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered.*

Peru 
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered.*

Panama
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered.*

*RETURN FEE
Select European markets: A flat fee of €50 will be deducted from your refund to cover return cost.
United Kingdom: A flat fee of £50 will be deducted from your refund to cover return cost.
Denmark: A flat fee of 350 DKK will be deducted from your refund to cover return cost.
Australia: A Flat fee of A$85 will be charged for the return of the original order.
New Zealand: A Flat fee of NZ$90will be charged for the return of the original order.
Chile: A Flat fee of $50USD will be charged for the return of the original order.
Peru: A Flat fee of $50USD will be charged for the return of the original order.
Panama: A Flat fee of $50USD will be charged for the return of the original order.

OTHER MARKETS 

Returns are paid by the sender

RETURN PROCESS

1. Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label.
2. To be eligible for a refund, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included.
3. Follow the packing instructions provided with your return label.
4. Use the tracking number provided on the return label to track your parcel 
5. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 5-10 days from receipt of return.
6. We will send you a email once the return process has been successfully completed and your refund is issued

 EXCHANGE PROCESS

1. Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label.
2. To be eligible for an exchange, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included
3. Follow the packing instructions provided with your return label
4. Use the tracking number provided on the return label to track your parcel 
5. Upon receipt of your return, your return will be examined to ensure it meets the above outlined guidelines. Once the shoes passes inspection a replacement pair will be processed and shipped for free 

(We do not guarantee that we have your size in stock)

SIZE EXCHANGES

NORTH AMERICA

Canada & US
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.

SELECT EUROPEAN MARKETS & UNITED KINGDOM
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.*

OCEANIA

Australia
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.*

New Zealand
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.*

SOUTH & CENTRAL AMERICA

Chile
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.*

Peru
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.*

Panama
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.*

*RETURN FEE
Select European markets: A flat fee of €50 will be deducted from your refund to cover return cost.
United Kingdom: A flat fee of £50 will be deducted from your refund to cover return cost.
Denmark: A flat fee of 350 DKK will be deducted from your refund to cover return cost.
Australia: A Flat fee of A$85 will be charged for the return of the original order.
New Zealand: A Flat fee of NZ$90will be charged for the return of the original order.
Chile: A Flat fee of $50USD will be charged for the return of the original order.
Peru: A Flat fee of $50USD will be charged for the return of the original order.
Panama: A Flat fee of $50USD will be charged for the return of the original order.

For more information please contact us at customerservice@nordarun.com. Office hours are Monday to Friday - 9AM to 5PM EST.