REFUND & EXCHANGE POLICIES   

REFUNDS  

Canada & US 
Should you not be satisfied with your purchase, unworn items can be returned for a refund or exchange within 14 days after your order is delivered. 

Mexico
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.

Select European Markets & United Kingdom 
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.

Oceania
Australia & New Zealand  
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.

Central America
Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua & Panama
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.

South America
Chile & Peru
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.

Other International Markets

Returns are paid by the sender

Return Process

  1. Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label.
  2. To be eligible for a refund, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included.
  3. Follow the packing instructions provided with your return label.
  4. Use the tracking number provided on the return label to track your parcel 
  5. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 5-10 days from receipt of return.
  6. We will send you a email once the return process has been successfully completed and your refund is issued

 

SIZE EXCHANGES

Canada & US
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.

Mexico
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.

Select European Markets & United Kingdom 
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.

Oceania
Australia & New Zealand

Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.

Central America
Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua & Panama
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.

South America
Chile & Peru
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.

 Exchange Process 

  1. Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label.
  2. To be eligible for an exchange, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included
  3. Follow the packing instructions provided with your return label
  4. Use the tracking number provided on the return label to track your parcel 
  5. Upon receipt of your return, your return will be examined to ensure it meets the above outlined guidelines. Once the shoes passes inspection a replacement pair will be processed and shipped for free 

(We do not guarantee that we have your size in stock)

RETURN FEES
Australia: A Flat fee of A$85 will be charged for the return of the original order.
Chile: A Flat fee of $50USD will be charged for the return of the original order.
Costa Rica: A Flat fee of $50USD will be charged for the return of the original order.
Denmark: A flat fee of 350 DKK will be deducted from your refund to cover return cost.
El Salvador: A Flat fee of $50USD will be charged for the return of the original order.
Guatemala: A Flat fee of $50USD will be charged for the return of the original order.
Honduras: A Flat fee of $50USD will be charged for the return of the original order.
Mexico: A Flat fee of MX$842 will be charged for the return of the original order.
New Zealand: A Flat fee of NZ$90 will be charged for the return of the original order.
Nicaragua: A Flat fee of $50USD will be charged for the return of the original order.
Panama: A Flat fee of $50USD will be charged for the return of the original order.
Peru: A Flat fee of $50USD will be charged for the return of the original order.
European markets: A flat fee of €50 will be deducted from your refund to cover return cost.
United Kingdom: A flat fee of £50 will be deducted from your refund to cover return cost.


For more information please contact us at customerservice@nordarun.com. Office hours are Monday to Friday - 9AM to 5PM EST.