REFUND & EXCHANGE POLICIES  

REFUNDS  

CANADA & US
Norda is committed to the satisfaction of our customers.  Should you not be satisfied with your purchase items can be returned for a refund or exchange within 14 days after your order is delivered. Should you not be satisfied with your purchase items can be returned for a refund.

FRANCE, ITALY, PORTUGAL, SPAIN, BELGIUM & UNITED KINGDOM
Should you not be satisfied with your purchase items can be returned for a refund. A flat fee of €50/£50 will be deducted from your refund to cover return costs.

OTHER MARKETS
Returns are to be paid by the Sender.

Return Process

  1. Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label for Canadian, US, France and United Kingdom orders. 
  2. To be eligible for a refund, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included.
  3. Follow the packing instructions provided with your return label.
  4. Use the tracking number provided on the return label to track your parcel 
  5. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 5-10 days from receipt of return.
  6. We will send you a email once the return process has been successfully completed and your refund is issued

 

EXCHANGE PROCESS 

  1. Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label for Canadian, US, France and United Kingdom orders. 
  2. To be eligible for an exchange, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included
  3. Follow the packing instructions provided with your return label
  4. Use the tracking number provided on the return label to track your parcel 
  5. Upon receipt of your return, your return will be examined to ensure it meets the above outlined guidelines. Once the shoes passes inspection a replacement pair will be processed and shipped for free 

(We do not guarantee that we have your size in stock)

SIZE EXCHANGES

CANADA & US
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. 

FRANCE, ITALY, PORTUGAL, SPAIN, BELGIUM & UNITED KINGDOM
Size exchanges are treated as exchanges. norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.
A flat fee of €50/£50 will be charged for the return of the original order.

If you have any questions we are here to help, Monday to Friday from 9:00AM to 5:00PM EST

For more information please contact customer service at CUSTOMERSERVICE@NORDARUN.COM

(We are a small team, responses to customer service emails within 24-36 hours Monday - Friday)