REFUND & EXCHANGE POLICIES
REFUNDS
Canada & US
Should you not be satisfied with your purchase, unworn items can be returned for a refund or exchange within 14 days after your order is delivered.
Mexico
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.
Select European Markets & United Kingdom
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.
Oceania
Australia & New Zealand
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.
Central America
Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua & Panama
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.
South America
Chile & Peru
Should you not be satisfied with your purchase, unworn items can be returned for a refund within 14 days after your order is delivered. Returned items are subject to a return fee, kindly refer to the details below for further information.
ALL ARCHIVE SALES ARE FINAL
Returns are paid by the sender
Return Process
- Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label.
- To be eligible for a refund, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included.
- Follow the packing instructions provided with your return label.
- Use the tracking number provided on the return label to track your parcel
- Returns made in accordance with these conditions will be credited to the original payment method and will be made within 5-10 days from receipt of return.
- We will send you a email once the return process has been successfully completed and your refund is issued
SIZE EXCHANGES
Canada & US
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered.
Mexico
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.
Select European Markets & United Kingdom
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.
Oceania
Australia & New Zealand
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.
Central America
Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua & Panama
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.
South America
Chile & Peru
Size exchanges are treated as exchanges.
norda™ will provide one (1) free size exchange within 14 days after your original order is delivered. Exchanges are subject to a Return Shipping fee, kindly refer to the details below for further information.
Exchange Process
- Contact us by email at customerservice@nordarun.com to request your prepaid return shipping label.
- To be eligible for an exchange, the item(s) must be returned in new, unworn condition; and in its original packaging with the packing material and nylon shoe bag included
- Follow the packing instructions provided with your return label
- Use the tracking number provided on the return label to track your parcel
- Upon receipt of your return, your return will be examined to ensure it meets the above outlined guidelines. Once the shoes passes inspection a replacement pair will be processed and shipped for free
(We do not guarantee that we have your size in stock)
RETURN FEES
Australia: A Flat fee of A$85 will be charged for the return of the original order.
Chile: A Flat fee of $50USD will be charged for the return of the original order.
Costa Rica: A Flat fee of $50USD will be charged for the return of the original order.
Denmark: A flat fee of 350 DKK will be deducted from your refund to cover return cost.
El Salvador: A Flat fee of $50USD will be charged for the return of the original order.
Guatemala: A Flat fee of $50USD will be charged for the return of the original order.
Honduras: A Flat fee of $50USD will be charged for the return of the original order.
Mexico: A Flat fee of MX$842 will be charged for the return of the original order.
New Zealand: A Flat fee of NZ$90 will be charged for the return of the original order.
Nicaragua: A Flat fee of $50USD will be charged for the return of the original order.
Panama: A Flat fee of $50USD will be charged for the return of the original order.
Peru: A Flat fee of $50USD will be charged for the return of the original order.
Select European markets: A flat fee of €50 will be deducted from your refund to cover return cost.
Switzerland: A Flat fee of CHF50 will be charged for the return of the original order.
United Kingdom: A flat fee of £50 will be deducted from your refund to cover return cost.
For more information please contact us at customerservice@nordarun.com. Office hours are Monday to Friday - 9AM to 5PM EST.