FAQ

Q. What is the difference in sizing for women's and men’s footwear? 
Our shoes are based on a unisex last. To deliver the best fit and performance, our last shape is wider at the forefoot to allow the metatarsals to flex / do their work, and dialed in at midfoot and the heel.

norda's can easily be converted between men's and women's sizes:
W8.5 = M7, W9 = M7.5, W9.5 = M8, W10 = M8.5, W10.5 = M9, W11 = M9.5
M7 = W8.5, M7.5 = W9, M8 = W9.5, M8.5 = W10, M9 = W10.5, M9.5 = W11

Q. Do your shoes fit true to size? 
Our shoes run small. Please take a half size up.
In between sizes? Take the larger size.

Q. What types of conditions can norda shoes be used in?
norda shoes are designed for trail running. The grip, cushion, lightweight and strong breathable upper are ideal for all types of terrain and conditions. The 001 is our do it all shoe while the 002 is a more specific piece of trail equipment for faster runs or ones that take you through super technical terrain. Together, the 001, 001 G+® Spike and 002 create a holistic system of trail footwear to get you through any adventure your mind can conjure. The 003 is a Reimagined approach shoe designed to transition seamlessly between hiking, scrambling and running.

Q. Are norda shoes waterproof?
The upper is water-resistant, as Dyneema® is hydrophobic and does not absorb water. That said, it is not "waterproof" since the upper is woven. The norda™ 001 G+® Spike model is medium waterproof to 10,000mm.

Q. Can norda™ be used on road, walking or indoors?
nordas are virtually indestructible and thus can be used in any way your mind and heart desire.
(with the exception of the norda 001 G+ Spikes)

Q. Are norda™ made for different gaits?
Yes, our shoes have a neutral heel-to-toe offset (drop) to accommodate all running styles and biomechanics.

Q. Can I wear my norda™ with an orthopedic insole?
Yes, just remove the norda™ insole and insert yours.

Q. How long will my norda™ shoes last?
It depends on how hard you are on your shoes and the conditions you play in. Every individual has different expectations for their shoes. nordas are put through rigorous lab testing and trail running before final production. As a general rule, shoes should last a year and should be replaced every 700km (500 miles). That being said, we have many athletes who are racking up over 1600km (1,000 miles) on their nordas and swear they still feel great.

Q. What is Dyneema® and why is it important for the norda™?
Dyneema® is the world’s strongest and lightest fibre™. On a weight for weight basis, it is up to 15x stronger than steel, and 40% stronger than other aramid fibres while being light as a feather. As well as its extraordinary strength, Dyneema® excels in cut and abrasion resistance and has a high resistance to chemicals and UV. Dyneema® fiber is so light that it floats on water.

norda™ uses bio-based Dyneema® fiber, to provide the ultimate combination of strength, durability, lightweight and sustainability. We are the only brand on Earth using bio-based Dyneema® in a trail shoe upper.

Q. What is Vibram®?
Founded in 1937 and based in Italy, Vibram® is a manufacturer of soling products for footwear. They are regarded as the world’s best for the quality, durability and high performance of their products. The norda™ 001 sole is a collaboration between our company and theirs - we designed an exclusive norda™️ sole to deliver the highest quality and performance and the norda™ formation sole is only available on norda™ footwear.

Q. Where are your shoes manufactured?
The norda™ 001, norda™ 002 & norda™ 003 are truly global shoes and team effort. The Dyneema® material is from the United States, the upper materials are produced in Europe, and the assembly is in the finest R&D in China. Our partners have the highest ethical and compliance standards, as well as certifications and approval ratings from Bluesign®, ISO, FSC®, ISCC and other 3rd party companies.

Q. How do I care for my norda™ shoes?
It’s totally normal that your shoes will get dirty, especially if you take them on the trails! It’s best to remove the insole to allow for faster drying. Washing by hand with light soap and cold water yields the best results. We do NOT recommend using washing machines or hot water, and definitely do NOT expose the shoes to high heat which will damage the components of the shoes.

Q. What are norda laces made from, and how do I care for my norda™ laces?
Our laces are an innovation in themselves. They are the first running shoe laces made with bio-based Dyneema® filament, and recycled polyester. 100% of the laces are made with recycled and bio-based sustainable materials.

You can access our full shipping policy here.

Q. How long does it take for my order to ship?
Orders typically ship in 24 - 48HRS (business days).
Business days are Monday to Friday, excluding national holidays. Orders placed after 2PM on Friday will not be shipped until Monday. Orders placed on, or the day before a public holiday will have an extended processing time of an extra business day.

Q. How much does shipping cost?
NORTH AMERICA
Canada & United States
Free standard shipping on orders over $250 with free returns.

EUROPE
Select European Markets
Free shipping via DHL Express on orders over €250.
United Kingdom
Free shipping via DHL Express on orders over £200.
Denmark
Free shipping via DHL Express on orders over 350 DKK.

OCEANIA
Australia
Free shipping via DHL Express on orders over A$400.
New Zealand
Free shipping via DHL Express on orders over NZ$450.

SOUTH & CENTRAL AMERICA 
Chile
Free shipping via DHL Express on orders over $250USD.
Peru
Free shipping via DHL Express on orders over $250USD.
Panama
Free shipping via DHL Express on orders over $250USD.

Expedited Shipping
Canada
Expedited shipping is available in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
United States
Expedited shipping is available in the contiguous United States.

Q. Which countries do you ship to?
NORTH AMERICA
Canada & USA

EUROPE
Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Poland, Portugal, Slovakia, Spain and United Kingdom

OCEANIA
Australia & New Zealand

SOUTH & CENTRAL AMERICA
Chile, Peru & Panama

If your country is not listed, please see our list of global retail partners.

Q. Is there a way I can track my order?
Upon shipment, you will receive an order confirmation email containing the name of the shipping company and a link to the tracking number.

Q. What happens if I am not home when my shipment is delivered
Safe drop option - if not deemed safe the shipper will leave a note or try again the following day.

Q. Are duties & taxes included in the price?
Our Delivered Duty Paid (DDP) service ensures all import duties and taxes are included in the final price displayed at checkout. This means you will incur no additional fees upon delivery, guaranteeing a transparent and hassle-free transaction.
Countries we ship to DDP include:

EUROPE
Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Spain and United Kingdom

OCEANIA
Australia, New Zealand

SOUTH & CENTRAL AMERICA
Chile, Peru & Panama

Orders destined to the United States over the amount $800USD are subject to duties & taxes payable by the recipient.

Q. Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Discovery, Diners Club, Bancontact, iDEAL and Interact.

Q. Does your listed price include taxes, duties or import fees?
Canada & United States
Taxes are not included in the retail price and will be added at checkout. For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800USD.
Austria, Belgium, Czechia, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Spain and United Kingdom
We are pleased to offer streamlined delivery. Our Delivered Duty Paid (DDP) service ensures all import duties and taxes are included in the final price displayed at checkout. This means you will incur no additional fees upon delivery, guaranteeing a transparent and hassle-free transaction.
Other Markets
norda™ is not responsible for any additional fees associated with your order, including any supplemental customs, duty or importation fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.

Q. How do returns work?
(You can access our full return policy here.)
Canada & United States
Norda is committed to the satisfaction of our customers.  Should you not be satisfied with your purchase items can be returned for a refund or exchange within 14 days after your order is delivered.
Austria, Belgium, Czechia, Estonia, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Poland, Portugal, Slovakia, Spain and the United Kingdom
Should you not be satisfied with your purchase items can be returned for a refund. A flat fee of €50/£50 will be deducted from your refund to cover return costs.
Other Markets
Returns are to be paid by the Sender.

To be eligible for a refund, the item(s) must be returned in new, unworn condition and in its original packaging with all of the packaging material, nylon shoe bag and hang tags included.

Returns that are used or damaged will be refused. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 14 days from receipt of return.

Please send an email requesting a return to customerservice@nordarun.com We will provide a prepaid return slip for Canadian and US orders. All International returns are to be paid by the Sender at this time.

Q. How do exchanges work?
All exchanges are treated as Returns. Then you can purchase a new item.
We do not guarantee that we will have your size in stock.

Q. Where can I get more information about the norda RZ 001 x Ray Zahab ?
You can find out more about this limited edition here and buy it here.

Q. Are you going to release other limited editions?
We are constantly working on fresh projects. We love to collaborate with inspiring people and brands who share our desire to push high performance and sustainability goals, as well as our community values. Updates are shared via the norda™ newsletter, so make sure you subscribe below. You can also follow us on Instagram @nordarun to stay up to date with our releases.

Q. Do limited editions get restocked?
No, limited editions are released in limited quantities and are not restocked.

Q. What are norda™ shoes made of?
Our sustainability mission is to get the best performance out of the world’s best materials while leaving the lightest footprint possible. We are obsessed with durability over disposability. And we are constantly optimizing our packaging, shipping, sourcing and manufacturing options because innovation matters here too.

The entire main woven upper of our shoes is made with bio-based Dyneema® fibre, the world’s strongest and lightest fibre™. The materials are made in Europe - both the supplier and the actual material are Bluesign® certified.

The norda™ shoe laces are also made with bio-based Dyneema® fibre, and recycled polyester.

Our packaging is 100% FSC® certified recycled sourced, and made with 100% craft paper and white aqueous based ink; therefore it is 100% recyclable again. Boxes made with multiple colours of ink are pretty, but they are not fully recyclable.

Each pair of norda™ comes with a reusable carrying bag so you can transport your shoes and protect them.

At the heart of the norda™ values is to give back to your community.  We call it Exceptional People Who Do Exceptional Things - first for their community, and secondarily as for their athletic endeavours.  If you have cool story to tell, and want to contribute to norda’s community and values mission, write to us at: info@nordarun.com

For Exchanges/Returns/Existing Orders: customerservice@nordarun.com

For Media/Wholesale Requests: info@nordarun.com